TECH BUYER Oct 2020 - Tech Buyer Presentation - Doc # US46933620

IDC SaaS and Cloud CSAT Awards

By: Eric NewmarkProgram Vice President - SaaS, Enterprise Apps, Industry Cloud, and Digital Commerce, Zachary RabelSenior Research Analyst

On-line Presentation

Abstract

This IDC Tech Buyer Presentation provides an overview of the results from IDC's customer satisfaction award program, the IDC SaaS and Cloud CSAT Awards, which recognizes the leading software-as-a-service (SaaS) vendors in each application market, infrastructure-as-a-service vendors in each industry, and the professional services firms assisting them — who receives the highest customer satisfaction scores based on IDC's SaaSPath and Industry CloudPath Surveys.

SaaSPath and Industry CloudPath are global surveys that in combination cover approximately 4,000 organizations across all geographic regions and company sizes, where customers are asked to rate their vendors on more than two dozen different customer satisfaction metrics.


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