TECH BUYER Dec 2018 - Web Conference Proceeding: Tech Buyer - Doc # WC20181204

IDC FutureScape: Worldwide Customer Experience 2019 Predictions

By: Alan WebberProgram Vice President, Customer Experience


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This IDC Web Conference presents a discussion by IDC's Alan Webber on the key predictions that will impact how enterprises address the customer experience over the next three to five years. Senior IT leaders and line-of-business executives will come away with guidance for managing the implications these predictions harbor for their IT investment priorities and implementation strategies.

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