TECH BUYER Dec 2018 - Web Conference Proceeding: Tech Buyer - Doc # WC20181204
IDC FutureScape: Worldwide Customer Experience 2019 Predictions
This IDC Web Conference presents a discussion by IDC's Alan Webber on the key predictions that will impact how enterprises address the customer experience over the next three to five years. Senior IT leaders and line-of-business executives will come away with guidance for managing the implications these predictions harbor for their IT investment priorities and implementation strategies.
To learn more about IDC FutureScape 2019, go to www.idc.com/events/FutureScape.
Analytic applications, Cognitive/artificial intelligence, Customer relationship management applications, Governance, risk and compliance infrastructure, Internet of things, Technology buyer, eCommerce