Oct 23, 2019 - Real-time IDC Research® opinion on industry news, trends and events

Bill McDermott Joining ServiceNow as CEO by Year-End 2019; John Donahoe Taking the CEO Role at Nike

By: Stephen ElliotProgram Vice President, Management Software and DevOps, Crawford Del PretePresident, Shannon KalvarResearch Manager , IT Service Management and Client Virtualization, Mary WardleyProgram Vice President, Loyalty and Customer Care, Alan WebberProgram Vice President, Customer Experience

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