28 Oct 2019

New IDC Report Names Microsoft Dynamics 365 Implementation Services Leaders and Major Players in Asia/Pacific* for 2019

SINGAPORE, November 04th, 2019 - IDC has published a new report Asia Pacific (excluding Japan) Microsoft Dynamics 365 Implementation Services 2019 Vendor Assessment. The report provides a detailed evaluation of 7 Microsoft Dynamics 365 implementation services providers in the Asia Pacific (excluding Japan) region. This study aims to help readers with a deeper understanding of the motivation behind customers opting for a dynamics 365 based solution and identifies the key elements of differentiation brought by implementation partners that maximizes the value of a customer's dynamics 365 investment.

The revamped partner engagement model from Microsoft shows big bets being made on service partners to address new market opportunities by jointly building and selling solutions that cater to the digital transformation aspirations of customers in Asia Pacific. As such Microsoft’s service partners are increasingly investing in expanding their service capabilities and offerings around Dynamics 365 in Asia Pacific making it quite difficult for enterprises to select the right implementation partner. The IDC MarketScape on Microsoft Dynamics 365 Implementation Services focuses on assessing the vendors on the strength of their current Dynamics 365 implementation service capabilities and how well placed they are to grow Dynamics 365 adoption in the region.

The IDC MarketScape assessment named (in alphabetical order) DXC, HCL, Infosys and KPMG in the Leaders category of the Microsoft dynamics 365 implementation services market. Sonata Software was named in the Major players category, while other vendors profiled in this IDC MarketScape analysis such as Tech Mahindra and Hexaware were named in the Contender category.

The MarketScape report provides pertinent guidance for Dynamics 365 buyers and highlight how each implementation vendor is uniquely differentiated. The study leverages a comprehensive list of capabilities and strategy criteria that explain a vendor's success in the market. The evaluation is based on a multidimensional and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"As dynamics 365 continue to evolve as platform that ensures business agility, transforms customer experience and fuels operational transformation, buyers looking for an implementation partner in Asia Pacific needs to look beyond table stakes to identify the elements of differentiation in each vendor that maximizes value from Dynamics 365 investments," says says Rijo George Thomas, Senior Market Analyst for Business and IT Services Research at IDC Asia/Pacific.

"Service Vendors in general are ramping up their investments in Dynamics 365 service capabilities to capitalize on the growing opportunities in the Asia Pacific region. This includes investing in dedicated Dynamics 365 consultants for countries, local delivery centers to support regional implementations, industry focus and IPs to differentiate, training programs to build certified internal talent and acquisitions to support growth strategies across the region," ends Thomas.

For more information on these IDC MarketScape documents, please contact Rijo George Thomas rgthomas@idc.com. For media inquiries, contact Tessa Rago trago@idc.com or Alvin Afuang aafuang@idc.com.

Note: Asia/Pacific excluding Japan


About IDC MarketScape

IDC MarketScape  vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company that activates and engages the most influential technology buyers. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC  and LinkedIn.


Companies Covered

Microsoft Corporation

Regions Covered

Asia Pacific

Topics Covered

Collaborative applications