27 Feb 2020

Three Indian Companies Offering Conversational AI Software Platforms for Retail Sector Named IDC Innovators

NEW DELHI, 27th February 2020 – International Data Corporation (IDC) has published a new IDC Innovators report profiling three companies that provide conversational software platforms utilizing artificial intelligence (AI) for use in the retail sector. The three companies are Yellow Messenger, NLPBots, and AskSid.ai.

Conversational AI software platforms are a subsegment of the artificial intelligence software platforms market, which enables communication with applications, websites, and devices in a humanlike dialect through voice or text. Retail enterprises are deploying conversational AI technologies across customer-facing touchpoints to automate processes and extend human capabilities through process augmentation. This allows the organizations to create empathy at scale shaping the future of customer experience.

"The conversational AI solutions will have a notable impact not just on existing retail environments but also would drive the redesigning of shopping ecosystems. Retail companies would be adopting chatbots to bridge the gap between online and offline channels to improve customer experiences," said Swapnil Shende, senior market analyst for Artificial Intelligence.

“Retailers are exploring AI solutions to deliver tailor-made customer experience. Conversational AI accelerates query solving and streamlines processes, thereby delivering a personalized multichannel experience,” said Rishu Sharma, Principal Analyst, Cloud & AI, IDC India.

The report, IDC Innovators: Conversational AI Software Platforms in Retail in India (IDC # AP45996019), profiles three emerging vendors that offer conversational AI software platforms in retail in India.

Yellow Messenger provides the cognitive engagement cloud platform to enable enterprises to automate business processes that drive customer & employee engagement.

NLPBots is a deep learning algorithm platform, capable of learning from user interactions and can carry out relevant conversations for various business scenarios.

AskSid.ai is a B2B-vertical SaaS conversational AI full-stack solution for retail and CPG brands delivering accelerated conversations by simplifying shoppers’ journeys, enriched shopper profiles, and organizations’ product catalogs.

For more information about this report, please contact Rishu Sharma risharma@idc.com or Swapnil Shende sshende@idc.com . For media queries, please contact Shivani Anand at sanand@idc.com .

About IDC Innovators

IDC Innovators reports present a set of vendors – under US$100 million in revenue at time of selection – chosen by an IDC analyst within a specific market that offer an innovative new technology, a groundbreaking approach to an existing issue, and/or an interesting new business model. It is not an exhaustive evaluation of all companies in a segment or a comparative ranking of the companies. Vendors in the process of being acquired by a larger company may be included in the report provided the acquisition is not finalized at the time of publication of the report. Vendors funded by venture capital firms may also be included in the report even if the venture capital firm has a financial stake in the vendor's company. IDC INNOVATOR and IDC INNOVATORS are trademarks of International Data Group, Inc.

For more information about IDC Innovators research, please contact Karen Moser at kmoser@idc.com.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading tech media, data and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights: http://bit.ly/IDCBlog_Subscribe.

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