TECH BUYER May 2020 - IDC Perspective - Doc # AP45226620

Resilience of the India Tech Industry in Responding to COVID-19 Disruption

By: Shweta BaidyaSenior Research Manager, Sharath SrinivasamurthyResearch Director

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Resilience of the India Tech Industry in Responding to COVID-19-Led Disruption

Situation Overview

Getting the Act Together


Travel Measures

Health and Safety Measures

Enabling Secure Work from Home

BCP Plan in Action

Online Training and Skill Enhancement

Getting Back to an Office-Phased Approach

Communicate, Communicate, and Communicate

Start Communicating Early

Prioritize What Is Critical

Collaborate with Transparency

Ensuring QoS

Secure Access Becoming a Priority

Reduction in Billing Rates, Discounts, and Deferred Payments

Advice for the Technology vendor

Support your Employees, Customers, and Partners

Strengthen Your Core and Be Relevant

Have Regular Communication and Collaboration

Share Anecdotes and Examples of Customer Success

Revise Existing BCP Strategies

Security Is Key

Embrace the New Normal

Ready the Road to Recovery

Learn More

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