Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Future of Work

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2023, 30% of G2000 companies will generate at least 20% of their revenue outside their core industries, using crowdsourcing and agile aggregation models to source talent and business capabilities

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2021, at least 60% of G2000 companies will actively monitor and manage employee experience (EX), and utilize EX as a key differentiator to build and maintain B2B and B2C relationships

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2024, 50% of structured repeatable tasks will be automated and 20% of workers in knowledge-intensive tasks will have AI-infused software or other digitally connected technology as a "coworker"

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2021, 60% of G2000 companies will have adopted a future-workspace model — a flexible, intelligent, collaborative virtual/physical work environment — to improve employee experience and productivity

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2021, 10% of G2000 companies will have digital workspace-as-a-service agreements in place, enabling IT departments to shift skills to more strategic projects

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2021, a G2000 company will be fined in excess of €100 million for violating GDPR as a result of a lack of protection or the mismanagement of the personal data of its employees

Associated Drivers

IT Impact

Guidance

Prediction 7: In 2019, 25% of IT development and operation processes will be automated, resulting in a 15% gain in IT productivity and requiring IT to redefine skills and manage digital workers

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2021, demand for top talent will have resulted in 65% of G2000 companies offering coworking and remote-work options that leverage pervasive access to enterprise and collaboration applications

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2023, 40% of workers will utilize gig-economy platforms and talent marketplaces to offer their services and digital skills, fundamentally changing HR policies, processes, and tools

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2022, 35% of businesses will have replaced traditional KPIs with KBIs (key behavioral indicators) to measure collaboration, communication, problem-solving skills, deliverables, and objectives

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Next Chapter of DX — Technology-Driven Transformation Altering Business and Society

The Race to Innovate — Speed of Change, Delivery, and Operations Separates Thrivers and Survivors

Platforms, Platforms, Platforms — Industry Competes for Innovation at Scale

Global Information Crisis — Political, Social, and Economic Disturbance

Emerging Autonomy — Learning to Live With AI

Rising Customer Expectations— More Convenience, Customization, and Control

Legacy Inertia — Retrofit the Old Into the DX World

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