TECH BUYER Aug 2019 - IDC Perspective - Doc # EUR144605819

European Government Citizen Services Quarterly Update, April–June 2019

By: Chris Pennell

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: European Government Citizen Services Quarterly Update, 2Q19

Situation Overview

European Market Developments and Initiatives

Digital Services

U.K. GDS Signs MOU with GovTech Singapore, Other Governments

Targeted Investment and Robust Digital Policies Boost Member States' Performance, DESI Report Shows

Infrastructure Modernization

Italian Fast Broadband Rollout to Get Boost

EU Adopts Rules to Speed Adoption of Clean, Connected, Automated Mobility


European Commission Adopts New Cloud Strategy

Data, Analytics, and AI

Canada, France to Work with International Community to Create a Panel on Responsible Use of AI

National Government Market Developments and Initiatives

Digital Services

GDS Expands Use of Voice Recognition

HMRC to Offer Digital Channel to Manage Complaints


Bugs in French Government WhatsApp Replacement Highlight Need for Better Security


U.K. Procurement Agency to Change Cloud-First Policy

Data, Analytics, and AI

U.K. DfT Advocates for Greater Data Sharing Between Transport Systems

Application Modernization

Italy Plans a Revolution in the Use of Software by Public Administrations

Federal and Local Government Market Developments and Initiatives

Digital Services

LOTI Aims to Unify London Boroughs Approach to Technology and Innovation

IBM, French NCC Deploy Blockchain for Management of Commercial and Corporate Registry

Nottinghamshire County Council Considers PWA for New Citizen Portal

Infrastructure Modernization

CMAS Service Rolls Out New Case Management System

Doncaster Council Consolidates Case Management for Social Care, Education, and Finance


Belfast Rolls Out Free Public WiFi, Calls, Mobile Charging Points


U.K. Police Forces to Get Access to Cloud-Based Analytical Tools to Aid Criminal Investigations

Vendor M&As and Announcements

Civica Wins Automation Contract with Department of Education Northern Ireland

Mid Ulster District Council Replaces On-Premise Financial Management and Procurement Software with SaaS Solution

SPA Awards Core Operations Contract to Capita

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