TECH BUYER Sep 2019 - IDC Perspective - Doc # EUR145478119

Urban Mobility Hubs: How Stations and Airports are Embracing Digital Transformation in Europe

By: Massimiliano ClapsResearch Director

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Digital is Changing the Traveler Experience as well as Enhancing Operational Efficiency and Security in Mobility Hubs

Situation Overview

Why Urban Mobility Hubs Play an Important Role in Smart Cities

Reimagining the Traveler Experience in Mobility Hubs

Figure: Mobility Hubs Reimagine Traveler Experience

Embracing Technology to Accelerate Innovation

What are the Key Use Cases in Which Urban Mobility Hubs Will Invest in Technology Innovation?

Passenger Experience

Figure: Personalized, Pleasant, Intuitive Experience Use Cases


Figure: Adaptive and Predictive Operations Use Cases


Figure: Smart Infrastructure Use Cases


Figure: 360° Security Use Cases

Advice for the Technology Buyer

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