Technology Segment Figure

Figure: United Arab Emirates IT Services Spending ($M) by Primary Market Snapshot

Executive Summary

Figure: Spending ($M) on IT Services by IT Service Primary Market in the United Arab Emirates, 2018–2023

Situation Overview

Introduction

Figure: Spending ($M) on IT Services by IT Services Engagement Type in the United Arab Emirates, 2017-2019

Current Situation

Mergers and Acquisitions as a Growth Strategy

Building Lean Organizations to Meet Profit Goals in a Tough Macroeconomic Environment

Supporting Sales Growth by Improving Customer Stickiness and Launching New Products

Determining Which New Technologies to Experiment with Via Use Cases

Responding to Digital Customers

Thriving as-a-Service Delivery Model: OPEX-Based On-Premise Services Complementing Cloud Services

Offshoring Services Becoming the Preferred Model of Outsourcing

Overview of IT Services Spending in the United Arab Emirates by IDC Foundation Market

Table: Overview of IT Services Spending by IDC Foundation Market in United Arab Emirates, 2018

Support Services

IDC Analysis of the Support Services Primary Market

Project-Oriented Services

IDC Analysis of the Project-Oriented Services Primary Market

Managed Services

IDC Analysis of the Managed Services Primary Market

Overview of IT Services Spending in the United Arab Emirates by Vertical Market

Figure: Overview of IT Services Spending by Vertical Market in the United Arab Emirates, 2018

Combined Government

Combined Finance

Telecommunications and Media

Future Outlook

Market Forces

Market Forecast

Table: United Arab Emirates 2018–2023 IT Services Spending Forecast by IDC Foundation Market ($M)

Market Context

Figure: Comparison of Forecast for IT Services Spending ($M) in the United Arab Emirates, 2018–2023 versus 2017–2022

Table: Comparison of Forecast for IT Services Spending (US$M) in the United Arab Emirates, 2017–2022 Versus 2018–2023

Advice for Technology Suppliers

Becoming the Transformation Partner of Choice

Developing Use Cases Based Around 3rd Platform and Innovation Accelerators

Focusing on Change Management

Investing in Managed Services Delivery

Collaborating to Compete

Ensuring High Quality and Stable Offshore Delivery Teams

Moving Away from the Support and Deploy Business

Learn More

Related Research

Methodology

Research Sources

Revenue Recognition

Notes on Forecasting

Notes on the Exchange Rates Used in the Report