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TECH BUYER Sep 2018 - IDC Perspective - Doc # US44316718

The Digital Trust Index: IT Executives Rate the Digital Trustworthiness of Online Institutions and Entities

By: Pete LindstromVice President of Research, Enterprise / NextGen Security

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Leveraging IDC's Digital Trust Index to Measure Trust

Situation Overview

Figure: IDC Digital Trust Framework

A Baseline Digital Trust Index for Institutional Trust

Table: IDC Digital Trust Index Scores for Select Institutions

Primary Institution DTI

Industry Services DTI

General Internet DTI

Online and Social Media DTI

The Curious Case of Countries and their Governments

How Does Trust Affect Digital Transformation?

Table: Evaluating Trustworthiness

Migrating from Naïve Trust to Discretionary Trust

Figure: From "Irrational Exuberant" Naïve Trust to Discretionary Trust

Advice for the Technology Executive

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Synopsis

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