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TECH SUPPLIER Jun 2019 - Market Forecast - Doc # US45117019

Worldwide Customer Experience Management Software Forecast, 2019–2023

By: Alan WebberProgram Vice President, Customer Experience

Table of Contents

List of Attachments

IDC Market Forecast Figure

Figure: Worldwide Customer Experience Management Software Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

Table: Worldwide Customer Experience Management Software Revenue by Region, 2018–2023 ($M)

Figure: Worldwide Customer Experience Management Software Revenue and CAGR by Region, 2018–2023

Market Context

Drivers and Inhibitors

Drivers

Emergence of Customer Experience Management Platforms

Importance of the Digital Experience

Importance of Data and Analytics

Spending on Software

Inhibitors

Demonstrating ROI

Significant Market Developments

Changes from Prior Forecast

Market Definition

Customer Experience Management Software Market

Methodology

Related Research

Content


Related Links