TECH BUYER Mar 2020 - IDC MarketScape - Doc # US45439320

IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment

By: Marci MaddoxResearch Director, Enterprise Content Strategies

Table of Contents

IDC MarketScape Figure

Figure: IDC MarketScape Worldwide Customer Communications Management Vendor Assessment

IDC Opinion

Digital Transformation in Communications

Modernizing the Architecture

Addressing Customer Engagement or Empowering Employees

IDC MarketScape Vendor Inclusion Criteria

Advice for Technology Buyers

Vendor Summary Profiles

Adobe

Strengths

Challenges

Consider Adobe When

Cincom

Strengths

Challenges

Consider Cincom When

Conga

Strengths

Challenges

Consider Conga When

Hyland

Strengths

Challenges

Consider Hyland When

Messagepoint

Strengths

Challenges

Consider Messagepoint When

Nintex

Strengths

Challenges

Consider Nintex When

OpenText

Strengths

Challenges

Consider OpenText When

ISIS Papyrus

Strengths

Challenges

Consider ISIS Papyrus When

Quadient

Strengths

Challenges

Consider Quadient When

Smart Communications

Strengths

Challenges

Consider Smart Communications When

Striata

Strengths

Challenges

Consider Striata When

Syncsort

Strengths

Challenges

Consider Syncsort When

Unifiedpost

Strengths

Challenges

Consider Unifiedpost When

XMPie

Strengths

Challenges

Consider XMPie When

Appendix

Reading an IDC MarketScape Graph

IDC MarketScape Methodology

Market Definition

Market Analysis

Strategies and Capabilities Criteria

Table: Key Strategy Measures for Success: Worldwide Customer Communications Management

Table: Key Capabilities Measures for Success: Worldwide Customer Communications Management

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Related Research

Synopsis

Content


Related Links