TECH SUPPLIER Dec 2019 - Market Forecast - Doc # US45636919

Worldwide Customer Service Applications Software Forecast, 2019–2023: Market to Hit $15 Billion in 2023

By: Mary WardleyProgram Vice President, Loyalty and Customer Care

Table of Contents

List of Attachments

IDC Market Forecast Figure

Figure: Worldwide Customer Service Applications Software Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

Table: Worldwide Customer Service Applications Software Revenue, 2018–2023: Current and Constant Currency ($M)

Figure: Worldwide Customer Service Applications Software Revenue Growth, 2018–2023: Current and Constant Currency

Table: Worldwide Customer Service Applications Software Revenue by Public Cloud and On-Premise/Other Software, 2018–2023 ($M)

Figure: Worldwide Customer Service Applications Software Revenue by Public Cloud and On-Premise/Other Software, 2018–2023

Table: Worldwide Customer Service Applications Software Revenue by Region, 2018–2023 ($M)

Figure: Worldwide Customer Service Applications Software Revenue by Region, 2018 and 2023

Market Context

Drivers and Inhibitors

Drivers

Customer Service Applications Expand Real Estate

Innovation Accelerators

Conversational AI Applications

Inhibitors

Customer Data Management Complexity

Channel/Interaction Increases

Significant Market Developments

Changes from Prior Forecast

Table: Worldwide Customer Service Applications Software Revenue, 2014–2023: Comparison of October 2018 and November 2019 Forecasts ($M)

Figure: Worldwide Customer Service Applications Software Revenue in Current Currency, 2014–2023: Comparison of October 2018 and November 2019 Forecasts

Figure: Worldwide Customer Service Applications Software Revenue in Constant Currency, 2014–2023: Comparison of October 2018 and November 2019 Forecasts

Market Definition

Methodology

Historical and Forecast Market Values and Exchange Rates

Table: Exchange Rates, 2014–2023

Related Research

Content


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