IDC Research Types
Analyst
Analyst Profile
Provides complete background information on an IDC analyst. Each profile provides a biography, a notable quotation, a frequently asked question relevant to the particular analyst's focus, and a list of research authored by that analyst.
Team Profile
Lists the analyst members of a topical team. Outlines general areas of coverage and any specialties.
Briefs
Flash
Provides rapid IDC insight and analysis about a significant industry event or conference, merger or acquisition, product announcement, or other fast-breaking news affecting the IT market.
Forecast Update
Provides a short, quick look at an updated forecast and the changed assumptions behind the update. It updates a market forecast published in the same calendar year, identifies changed and key forecast assumptions, and highlights actions for participants to consider in light of the changes.
IDC Insight
Provides coverage and analysis of an industry event, new product or service, or a company announcement or development.
Update
Provides brief overview coverage of what is happening in a market.
Vendor Profiles
Provides a concise, hard-hitting profile of an emerging vendor. A profile will highlight new players and technologies and the potential paradigm shifts or disruptions a vendor represents.
Daily Graphics
Daily Graphic
Illustrates IDC's keen analysis of major market trends in downloadable PowerPoints. Available as a free download the day it appears, an IDC Daily Graphic provides valuable material for speeches and strategic planning.
Event Proceedings
Event Proceeding
Provides published slides, audio, and other materials from IDC and Insights Web conferences, briefings, forums, or other events.
Events
Conference
Delivers dependable, relevant, and high-impact data and insight to help organizations make sound business and technology decisions. eBusiness executives, IT professionals, IT suppliers, and services suppliers benefit from the strategic insight and networking opportunities IDC conferences offer. Generally, all presentation slides are available online, and for most conferences, streaming audio of key discussions is available as well.
Web Conference
Focuses on significant trends and paradigm shifts. Each Web conference will provide attendees with leading-edge market information that will enable them to make smart business decisions. For those unable to attend in person or those wishing to review the content presented, these synchronized multimedia presentations are available online.
IDC DecisionScapes
IDC FutureScape
Serves as a framework for IT/tech professionals' IT strategy and planning for the next one to three years. It lists IDC's top 10 worldwide technology trends for the coming one to three years in a given research area and includes related drivers, projected IT/business strategy impact, and guidance.
IDC MarketScape
Helps IT/tech professionals develop a short list of suitable suppliers when selecting a vendor. Provides an unbiased assessment of tech suppliers in terms of offerings, strategy, capabilities, and other important factors in a given technology area.
IDC MaturityScape
Describes five stages of "maturity" or capability for a particular technology area, helps IT/tech professionals understand where their organizations fit within those stages, and provides guidance on key components for planning successful improvements to a tech initiative.
IDC MaturityScape Benchmark
Helps IT/tech professionals to benchmark their maturity against peers, develop a business case for a tech initiative, and build consensus about where critical IT investments should be made. Presents quantitative research results that show the market distribution for a given tech initiative across the five stages of maturity presented in the related IDC MaturityScape. Shows the results and components of particularly successful initiatives.
IDC PeerScape
Gives IT/tech professionals insight into best practices (and practices to avoid) by providing specific use case examples implemented by peers. Identifies practices that have the most impact on the success of a tech or business initiative, and provides actionable guidance for each practice.
IDC PlanScape
Helps IT/tech professionals to justify and plan a business and/or technology investment or opportunity by exploring why, what, who, and how (these are also the main section headings). Presents key players, critical success factors, risks, and actions to consider for a designated technology and/or business management area.
IDC TechScape
Helps IT/tech professionals with developing IT strategic plans and evaluating emerging technologies in terms of their risk to the business. Shows the adoption curve and risk levels over time for a specific emerging technology. Sorts technologies into three "adoption model" categories (transformational, incremental, opportunistic) to help tech leaders determine the potential impact for their organization.
IDC Links
IDC Link
Provides timely context and insight around important market trends and events in a short opinion piece. IDC Links provide IDC's point of view on:
- Financial announcements
- Product announcements
- Mergers and acquisitions or divestitures
- Events
- Response to news
Insights-only Research
Best Practices
Correlates the use of specific practices and superior performance as indicated by an analysis of the benchmarking database. Highlights any significant differences between industries. Conclusions provide a set of process priorities for improving a business case and advice on how to overcome change management issues.
Business Strategy
Helps buyers to assess their business strategies and/or associated business processes, especially as they relate to the use of technology.
Methods and Practices
Provides a step-by-step description of a method or methods that can be applied. As appropriate, the report may compare the benefits and drawbacks of several methods.
Perspective
Presents an article written by an Insights analyst on a topic of special interest to a target audience. This information has generally already appeared in an industry publication and is repackaged for display on the Insights Web site.
Vendor Assessment
Helps buyers select the right IT supplier. The report helps buyers understand the various providers of a technology by providing analysis on market landscape, vendor profiles, vendor market share, and vendor assessments.
Pivot Tables
Pivot Table
Presents an interactive spreadsheet tool for analyzing trends and activities in a specific market segment. These tables are available only through an annual subscription service.
Predictions
Top 10 Predictions
Provides bold, well-conceived market predictions grounded in solid methodologies, primary research, and analyst experience. Lays out a clear road map to understanding major market opportunities and trends.
Presentations
IDC Presentation
Provides the latest, select CIS forecast data, primary research survey findings, and critical IDC analyst opinion in a succinct, easy-to-digest PowerPoint format.
IDC Survey
Presents a hypothesis about what is happening in the market backed by the results of a demand-side or supply-side survey. The focus is on interpreting and analyzing the survey results and providing a strong point of view along with actionable advice.
IDC Survey Spotlight
Answers a timely question and provides a strong opinion backed by IDC survey data. This is a quick nugget of information that is presented in two concise PowerPoint slides.
Insights Presentation
Provides an easy-to-use format to post on the Web presentations that were previously delivered at public forums (such as conferences and events) or for internal client meetings and client presentations. It may not come as part of a consulting/custom engagement.
Market Analysis Perspective
Delivers a concise current state view of a market and insight into the impact of future trends. Business executives, product managers, and MI/AR professionals can use this information when looking to understand buyers' perspectives and market impacts.
Press Releases
Press Release
Announces significant corporate news, such as key hirings or promotions, performance milestones, event highlights, or speaking engagements.
Product Information
Fact Sheet
Describes a research product. Usually details the major areas of coverage and deliverables, and outlines key questions and competitive market conditions that the research will address. Includes links to all published research for a research product.
Studies
Competitive Analysis
Provides a detailed accounting and review of a vendor's programs, processes, products, service, satisfaction, and/or strategy in a target market. This knowledge helps clients reduce their risk of losing market share or enhance their position over the competition.
Customer Needs and Strategies
Focuses on the important decisions that business and IT professionals make every day.
Industry Developments and Models
Provides a detailed assessment of a specific target market's expansion pattern. This analysis helps clients develop and deploy the right mix of value-add products, programs, or services to support their sales and/or partnering efforts.
Market Analysis
Provides an in-depth examination of the dynamics and future of a single market or a group of related markets. The Market Analysis is where we will typically present our forecasts and assumptions, using a key forecast assumptions table.
Market Forecast
Provides the future of a single market or a group of related markets. It presents a new or updated market forecast, including key drivers and assumptions used in the forecast.
Market Share
Provides data on market size, regional allocations, and platform splits as well as a summary of vendor shares for the most recently completed period (year, quarter).
Special Study
Provides a onetime study produced by a research group that is not published as a deliverable under a subscription service.
Survey
Provides a study and interpretation of the results of a demand- or supply-side survey.
Taxonomy
Highlights and emphasizes how IDC tracks the market while also making it easier for customers to find and identify IDC Taxonomy documents.
Technology Assessment
Provides an analysis of the intricacies of an emerging or established technology or the technologies contained within a specific product.
Vendor Needs and Strategies
Provides an in-depth analysis of a company, a small group of companies, a division of a company focused on a particular market, or a best practice that the company exemplifies.
HCL Technologies' achievement of the coveted US$10 billion a year revenue tag marks its entry into a rather select club of global IT services vendors and should open new opportunities for the vendor as it gears to compete for bigger and ...
This IDC Perspective describes the drivers behind ERP modernizations and the factors that need to be considered when evaluating an ERP modernization project's business case. It also presents five ERP modernization scenario archetypes, identified ...
This IDC Market Note discusses 4Q20 and FY20 results and updates from the three U.S. cable companies that offer wireless services, along with DISH Network, which owns the Boost Mobile MVNO service. It summarizes IDC's opinion on market changes ...
This IDC Market Note examines AT&T's quarterly results discussed in the company's 4Q20 earnings announcement on January 27, 2021. In this document, IDC analyzes AT&T's operating metrics and overall strategy in the context of the ...
This IDC Market Perspective explores the Internet of Things (IoT) market in New Zealand from the connectivity providers' perspective. The report provides a competitive landscape for IoT connectivity providers and serves as a guiding document ...
The Malaysia government, via its Economic Planning Unit (EPU), recently launched its digital economy blueprint. MyDIGITAL is a comprehensive 104-page document that lays the road map to achieve the country's grand vision to become a regional ...
This Market Note presents IDC's view on the Climate Neutral Data Centre Pact signed in Europe in January 2021 by member organizations of Cloud Infrastructure Services Providers in Europe (CISPE).
This IDC Market Note discusses Verizon's 4Q20 and full-year 2020 results.
"Verizon emerged from a challenging 2020, in good shape, with a solid financial performance, and is poised to benefit from an economic rebound in the latter ...
This IDC Perspective analyzes how the transformation enabled by events in 2020 made data-driven factories the central element of manufacturers' business strategies. It also provides insight into how companies are tackling these issues.
"Manufacturers ...
This IDC Market Perspective provides insights into five key trends impacting the carrier networks infrastructure market in 2021 and beyond.
"Carrier networks are in a state of transition. The consumer and business demand on these networks ...
This IDC Market Note looks at the latest edition to Konica Minolta's expanding industrial and production printer portfolio and how the new product will enable the vendor and its partners to profit from growing demand for short-run corrugated ...
This IDC Perspective focuses on Italian utility Italgas' innovative usage of augmented reality (AR) in field service. Setting out on the innovation path it knew from its recent past, Italgas successfully implemented AR in its field operations. ...
This IDC Perspective identifies 10 major trends that we believe will impact life science companies in 2021.
"The industry has responded rapidly to the COVID-19 pandemic by driving an exponential growth in digitally disruptive technologies ...
This IDC Market Perspective provides an overview of the evolution of Ricoh's service lines, its rapid reaction to the business impact of COVID-19, and the development of a customer engagement model including the launch of print devices that ...
This IDC Market Note includes industrial and production print news that occurred in January 2021.
This IDC Market Perspective provides IDC Health Insights' review of key IT deals, news, and digital initiatives in European life sciences and pharma in Q4 2020. In the unfolding COVID-19 scenario, it is critical for European life sciences ...
This IDC Market Perspective updates the definition of esports and focuses on revenue generated by businesses in the esports market. More specifically, it divides esports into two core segments, two adjacent segments, sizes the respective ...
This IDC Perspective focuses on the approach to asset assessment and asset digitization that companies can develop with the support of the right services company. Having domain-experienced and reliable technology partners is critical for ...
This IDC Market Note examines Swiss Post Solutions' (SPS') continuing ability to leverage a robust outsourced services line and highlights its recent acquisition of Kodak's Document Management Business that expands its Asia/Pacific presence.
...This IDC Market Perspective investigates the status of next-generation satellite connectivity and how it will open new connectivity use cases for not only remote locations but also in suburbs, cities, and towns.
"The operational edge, ...
This IDC Market Perspective provides a detailed definition of managed edge services, scope its key parameters, and underline its market development, key players, and emerging use cases. This document forms the basis for further qualitative ...
This IDC Market Note examines potential untapped opportunities that mobile operators may be able to leverage to build and grow their connected vehicle business. This includes promoting the capabilities of a nationwide retail footprint, doubling ...
This IDC Market Note provides news impacting the European managed print and content services market and its market players in late 2020 and throughout January 2021.
This IDC Perspective discusses the IT-OT integration and its impact on enterprises. European industrial players that have already accomplished IT-OT integration have started to realize the business value the integrated business model brings ...
This IDC Market Perspective discusses the need for both enterprises and managed SPs to create a means by which both stakeholders can effectively and efficiently manage all IT and cloud resources in supporting all stakeholders, business process, ...
Although initial 5G deployments are focusing primarily on the C-band and the 2.6GHz band in Asia/Pacific, with some mmWave deployments in the United States, Russia, and Japan, the promise of 5G really lies with enterprise/industrial applications ...
This IDC Market Perspective examines the November 2020 launch of Salesforce.com's Revenue Cloud in the context of the company's longer-term portfolio strategy and the CRM market more generally. It includes concrete guidance on how software ...
This IDC Market Perspective examines the production and large format printing markets in 2021 and the impact of COVID-19 on these markets.
The large format and production printing markets have been profoundly impacted by the COVID-19 ...
This IDC Market Note highlights some of the focus areas and themes that will be important to the maturation of the IoT ecosystem in 2021. As organizations prepare their IoT strategies for 2021, their worldview is considerably different than ...
This IDC Market Note captures five key automotive and transportation announcements and updates taken from CES 2021, as well as from events held during the fourth calendar quarter of 2020. Although the event remained strong in terms of announcements, ...
This IDC Market Perspective looks at how prevailing market conditions and innovation are accelerating the migration to cloud print and document management. Dramatic market disruption and incremental technology advancements are accelerating ...
한국 IDC 박서영 책임연구원은 “산업 전반에서 미래의 엔터프라이즈 구현을 위한 기업들의 디지털 트랜스포메이션이 가속화되고 있는 가운데, 코로나19가 민첩성 및 회복 탄력성의 필요성을 부각시키면서 기업의 클라우드 도입 움직임이 가시화되고 있다. 이와 함께 국내 기업들이 퍼블릭 클라우드를 넘어 하이브리드/멀티 클라우드 채택을 고려하면서 매니지드 클라우드 시장 참여자들은 이를 원활히 지원함과 동시에 지속적인 디지털 혁신 과정에서 ...
This IDC Perspective looks at key developments and news in the European hospital industry in 3Q20.
"The third quarter of 2020 saw increased investments in IT capabilities and digital solutions that can support hospital workforce and ...
This IDC Market Perspective provides an overview and an analysis of the learning services offerings of leading European service providers. The learning services market is in rapid development, and demand from customers on ability to grow ...
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines customer care and billing; customer engagement; smart metering; digital transformation; emobility developments; and smart city initiatives ...
This IDC Perspective contains excerpts from public financial disclosures by leading hardcopy vendors and details the impact of COVID-19 on performance and forecasts.
"The COVID-19 headwinds lessened in the third quarter, as OEMs try ...
This IDC Vendor Profile examines and evaluates EPAM's evolution and the company's strategy to invest in related talent, technology, and acquisitions to meaningfully differentiate itself as it enables its customers build resilient internal ...
This IDC Market Perspective looks at how security service providers have to be able to provide the mix of MDR, managed, and professional security services that their clients and prospects need in order to plan for, protect against, and respond ...
This IDC Market Perspective considers some of the key technology trends that occurred in retail in Europe during 2020 — the strong expansion of ecommerce, the rising importance of logistics, and the rise of contactless in brick-and-mortar ...
This report details an IDC interview with Mrs. Gülsün Akhisaroglu, the global IT director of Hayat Holding. She shared her valuable experience with developing and deploying an AI-powered predictive quality solution in a paper-production ...
This IDC Perspective discusses IDC's European Healthcare Executive Digital Forum, held on November 27, 2020, as a virtual event. It summarizes key takeaways from keynotes and breakout sessions during the event.
"Priming the future ...
This IDC Perspective discusses the concept of lifelong learning for individuals and businesses and its relevance in a fast-changing world of work. The ability of employees to become lifelong learners is crucial for future success. While ...
This IDC Perspective discusses the power of AI/ML-powered marketing solutions for transforming customer experiences and supporting superior business outcomes. This document spotlights how Adobe Sensei incorporates into Adobe Experience Cloud, ...
This IDC Market Perspective examines the top 5 trends to expect in the U.S. mobile market for 2021 and beyond. 2020 was a year like no other, bringing unexpected changes and shifts in the U.S. mobile market. The coming year and beyond will ...
This IDC Perspective predicts that the next 10 years will determine how demand for wellbeing products and services will change, and the degree to which individuals and organizations will be free and empowered to choose when, where, and how ...
This IDC Market Note summarizes key messages from KPN's annual Industry Analyst Day for its Business division on October 8 and corporate strategy update on November 24. It also provides IDC's perspective on both events.
This IDC Market Perspective profiles Equinix, which is the global datacenter and interconnection leader.
"Equinix is well positioned to remain a leader in the colocation and interconnection sector. It has a strong global footprint ...
This IDC TechBrief discusses the adoption and integration of digital technologies into mental health care plans. Digitally enabled mental health technologies can greatly support access to mental health care, enable care continuity, and improve ...
This IDC Market Perspective examines a few key trends that will define 5G in the coming 12 months. 2020 was the year that 5G deployments began to reach critical mass in many countries, despite the COVID-19 pandemic. As we move to 2021, 5G ...
This IDC Market Perspective looks at the recently submitted STABLE Act, a bill introduced into the U. S. Congress. The bill represents an attempt by U.S. legislators to control growth of stablecoins — currency tokens with a value pegged ...
This IDC Market Perspective looks at the impact of the COVID-19 pandemic, and the challenges associated with managing secure print in a hybrid work environment. This document discusses how organizations should approach print security for ...
This IDC Market Perspective examines the features and advantages that 5G brings to AR for field service workers. In the search for turnkey use cases for 5G, augmented reality is frequently discussed as one of the top near-term opportunities ...
This IDC Market Perspective looks at the current state of the AR/VR market, its applications, and its impact on the Global DataSphere today and in the future. Key challenges and opportunities in deploying AR/VR are identified and discussed.
"Image ...
This IDC TechBrief provides a snapshot of the current status of continuous integration (CI)/continuous delivery and deployment (CD) platforms adoption in retail as well their benefits, critical success factors, risks, and investments. IDC ...
This IDC Market Perspective provides an assessment of the current market momentum seen across the leading U.S. over-the-top (OTT) streaming video service providers. Services include on-demand OTT offerings and virtual pay TV services known ...
This IDC Perspective analyzes how apparel, footwear, and homeware retailer N Brown Group PLC upgraded its legacy retail commerce platform by leveraging a strategic partnership with IT services and consulting firm TCS. The program, which ...
This IDC Perspective extends the artificial intelligence (AI) automation framework by looking at business intelligence tasks and activities and analyzes them within the context of IDC's AI-based automation framework and looks at usage patterns ...
This IDC TechBrief addresses how enterprises should embark on their edge computing strategy from the perspective of an application platform.
Network optimization has caught up with compute and storage innovation, enabling a variety ...
This IDC Market Perspective video series episode explores China's governmental and corporate response to the COVID-19 pandemic and China's progress along the five stages of enterprise recovery. Watch as IDC President, Crawford Del Prete; ...
This IDC Market Perspective discusses the blockchain trilemma. DLT creators must manage a careful balancing act between decentralization, scalability, and security. This document looks at the advantages and disadvantages of maximizing each ...
This IDC Perspective examines the evolving relationship between OEMs and industrial operators, the digital twin technologies and approaches that offer the opportunity to aid in mutual value creation, and strategic considerations for each ...
This IDC Perspective highlights technology investment priorities that over-the-top (OTT) video service providers ought to consider as new user experiences emerge. We believe that a key facet of OTT video service transformation includes an ...
This IDC Perspective looks at the criteria that enterprises should consider when evaluating IT savings, and it provides guidance on the appropriate areas to consider when looking to make a change.
"Enterprise customers have made it ...
This IDC Market Perspective analyzes DISH's prospects for becoming a 5G nationwide carrier that can compete with the established U.S. mobile operators. DISH Network became a nationwide mobile operator this year with the acquisition of Sprint's ...
"Many communications SPs face the increasing pressure from network commoditization (also known as the dreaded ‘dumb pipe’ scenario), threatening their potential ROI from 5G. New use cases, such as autonomous driving and vertical industry ...
This IDC TechBrief discusses the value and benefits of using mobile application security testing tools and products. It indicates the benefits, risks, current adoption, and critical success factors associated with this technology combination.
"If ...
This IDC Perspective is the CIO's guide to the future of connectedness, which will be a source of exponential challenge as CIOs move from pandemic response to enabling a robust next normal that allows access to everything, everywhere, anytime, ...
This IDC Market Note presents the key takeaways from several IDC analysts who virtually attended Capgemini's Global Analyst and Advisor Summit 2020 held October 14 and 15. During the event, Capgemini shared with IDC how it is strategically ...
On October 5, 2020, the Royal Malaysian Customs Department (RMCD) together with IBM Malaysia and A.P. Moller, announced that the RMCD will be adopting the TradeLens blockchain platform in Malaysia. In this IDC Market Note, we will discuss ...
This IDC Market Note examines T-Mobile's quarterly results discussed in the company's 3Q20 earnings announcement on November 5, 2020. In this document, IDC analyzes T-Mobile's operating metrics and the overall strategy in the context of ...
This IDC Market Note comprises financial news announced in late October and November 2020 among print vendors.
This IDC Market Note includes industrial and production printer news that occurred in November 2020.
This IDC Market Perspective delves into the accelerating market demand for consumer digital life protection offerings. The COVID-19 pandemic has altered the operating routines for countless consumer households. Virtual activities became ...
This IDC Market Note discusses 3Q20 results and announcements by the three U.S. cable companies that offer wireless services, along with DISH Network, which owns the Boost Mobile MVNO service. It summarizes IDC's opinion on market changes ...
This IDC Perspective details three IT skill development use cases and the usage of Coursera to solve these use cases. To unlock this value, organizations often turn to the L&D function to help properly skill the IT organization. And ...
This IDC Perspective offers CMOs, their management teams, and their C-suite colleagues a window into the results of IDC's 2020 Tech Marketing Benchmark Survey. A 55-page extended study with details on this survey (now in its 18th ...
This IDC Perspective summarizes topics discussed at the eighth IDC European Utilities Executive Summit, hosted virtually by IDC Energy Insights, on October 19 and 20, 2020. The main theme of the summit was "The Race to the Future Utility ...
The Internet of Things (IoT) service provider market and the ecosystem continue to be broad and complex, with new use cases explored as the pandemic unfolds. Communications service providers (CSPs) must identify strengths that are relevant ...
This IDC Market Perspective describes some of the key ways that CX services vendors can adopt to better serve their clients in 2021. Clients and vendors of CX services have had a dramatic 2020, with new business priorities and new ways of ...
This IDC Market Perspective provides IDC Health Insights' review of key IT deals, news, and digital initiatives in European life sciences and pharma in Q3 2020. In the unfolding scenario of COVID-19, it is critical for European life sciences ...
This IDC Perspective outlines what device as a service (DaaS) means. It discusses two case studies that highlight the driving and inhibiting factors on whether now is the right time for wearables to be embraced under the DaaS model.
"The ...
This IDC Market Note discusses announcements and observations from Cisco Partner Summit 2020, held virtually for the first time this year on October 28 and 29. Cisco CX is in its third year of a multiyear journey, where, in 2019, the company ...
This IDC Perspective explores how IT organizations must pivot from investment road maps based on hardware and software portfolios to the establishment of three control planes to manage cloud services, business processes, and commerce. The ...
This IDC Market Note highlights the key learnings selected by IDC analysts at Cognizant's virtual analyst event. Cognizant has a strong business in QA, which it continues to take forward with next-generation testing and robotic test automation. ...
This IDC Market Perspective examines the similarities between work-from-home (WFH) corporate policies and bring your own device (BYOD) policies in a post-COVID-19 enterprise market. This document discusses how employee choice will influence ...
This IDC Perspective details three IT skill development use cases and the usage of Pluralsight to solve these use cases. To unlock value, organizations often turn to the L&D function to help properly skill the IT organization. And a ...
This IDC study describes the pursuit of lending excellence by Asia/Pacific banks and lending institutions through broadening and deepening their capabilities throughout various points of the lending life cycle. Lending excellence ensures ...
This IDC Market Note discusses Verizon's 3Q20 results as discussed in the company's earnings call on October 21, 2020.
"Given the prevailing economic uncertainty, Verizon had a decent third quarter," according to Courtney Munroe, research ...
This IDC Perspective on the Wi-Fi 6 and 5G, a collaboration of IDC Retail Insights, IDC Enterprise Networks, and IDC IoT and Mobile Network Infrastructure, takes a look at the disruptive potential of these next-gen network technologies. ...
This IDC Market Note presents the key takeaways from several IDC analysts who virtually attended EY's Tech Summit on September 28–29. During the event, EY shared with IDC how it is executing on its NextWave consulting strategy while articulating ...
This IDC Perspective brings together IDC's horizontal Future of Customers and Consumers (FoCC) research and applies an Asia/Pacific retail lens. Retailers can take this framework to retail transformation use cases and apply this to their ...
This IDC Market Perspective explores identity management in telcos and the challenges telcos face in harnessing digital identity to optimize their customer-facing operations. The document explores the business goals telcos can achieve through ...
This IDC Vendor Profile highlights Startek's (NYSE: SRT) customer experience and digital solutions. This document includes an overview of the company, financials, service offerings, key partnerships, value proposition/key differentiators, ...
This IDC eBook provides an exclusive look at IDC's new Future of Connectedness research. It recognizes connectivity as a strategic element in maintaining, sustaining, and growing business operations. As organizations digitally transform ...
This IDC eBook, an exclusive look at IDC's new Future of Digital Infrastructure research, explains how the emerging digital infrastructure ecosystem will be built on a cloud foundation and take better advantage of flexible consumption and ...
This IDC Market Perspective discusses blockchain platform-as-a-service solutions. The development and support of modern software applications can be very complex. Companies have to regularly update their apps to address security issues and ...
This IDC Market Note examines AT&T's quarterly results discussed in the company's 3Q20 earnings announcement on October 22, 2020. In this document, IDC analyzes AT&T's operating metrics and overall strategy in the context of the ...
This IDC Market Note provides an overview of Kodak Alaris' recent announcements on expanding the company's document capture portfolio. These announcements include updates to its INfuse platform, expanded remote service and device management ...
This IDC Market Note discusses Atos' Diversity & Inclusivity strategy and the program that it is rolling out across the world, including in Europe.
"Solving gender imbalance in technology professions requires combined effort from ...
This Market Note provides a European perspective on IBM's plan to reinvent itself and develop a new growth strategy for the next decade by splitting into two companies.