IDC Research Types
Analyst
Analyst Profile
Provides complete background information on an IDC analyst. Each profile provides a biography, a notable quotation, a frequently asked question relevant to the particular analyst's focus, and a list of research authored by that analyst.
Team Profile
Lists the analyst members of a topical team. Outlines general areas of coverage and any specialties.
Briefs
Flash
Provides rapid IDC insight and analysis about a significant industry event or conference, merger or acquisition, product announcement, or other fast-breaking news affecting the IT market.
Forecast Update
Provides a short, quick look at an updated forecast and the changed assumptions behind the update. It updates a market forecast published in the same calendar year, identifies changed and key forecast assumptions, and highlights actions for participants to consider in light of the changes.
IDC Insight
Provides coverage and analysis of an industry event, new product or service, or a company announcement or development.
Update
Provides brief overview coverage of what is happening in a market.
Vendor Profiles
Provides a concise, hard-hitting profile of an emerging vendor. A profile will highlight new players and technologies and the potential paradigm shifts or disruptions a vendor represents.
Daily Graphics
Daily Graphic
Illustrates IDC's keen analysis of major market trends in downloadable PowerPoints. Available as a free download the day it appears, an IDC Daily Graphic provides valuable material for speeches and strategic planning.
Event Proceedings
Event Proceeding
Provides published slides, audio, and other materials from IDC and Insights Web conferences, briefings, forums, or other events.
Events
Conference
Delivers dependable, relevant, and high-impact data and insight to help organizations make sound business and technology decisions. eBusiness executives, IT professionals, IT suppliers, and services suppliers benefit from the strategic insight and networking opportunities IDC conferences offer. Generally, all presentation slides are available online, and for most conferences, streaming audio of key discussions is available as well.
Web Conference
Focuses on significant trends and paradigm shifts. Each Web conference will provide attendees with leading-edge market information that will enable them to make smart business decisions. For those unable to attend in person or those wishing to review the content presented, these synchronized multimedia presentations are available online.
IDC DecisionScapes
IDC FutureScape
Serves as a framework for IT/tech professionals' IT strategy and planning for the next one to three years. It lists IDC's top 10 worldwide technology trends for the coming one to three years in a given research area and includes related drivers, projected IT/business strategy impact, and guidance.
IDC MarketScape
Helps IT/tech professionals develop a short list of suitable suppliers when selecting a vendor. Provides an unbiased assessment of tech suppliers in terms of offerings, strategy, capabilities, and other important factors in a given technology area.
IDC MaturityScape
Describes five stages of "maturity" or capability for a particular technology area, helps IT/tech professionals understand where their organizations fit within those stages, and provides guidance on key components for planning successful improvements to a tech initiative.
IDC MaturityScape Benchmark
Helps IT/tech professionals to benchmark their maturity against peers, develop a business case for a tech initiative, and build consensus about where critical IT investments should be made. Presents quantitative research results that show the market distribution for a given tech initiative across the five stages of maturity presented in the related IDC MaturityScape. Shows the results and components of particularly successful initiatives.
IDC PeerScape
Gives IT/tech professionals insight into best practices (and practices to avoid) by providing specific use case examples implemented by peers. Identifies practices that have the most impact on the success of a tech or business initiative, and provides actionable guidance for each practice.
IDC PlanScape
Helps IT/tech professionals to justify and plan a business and/or technology investment or opportunity by exploring why, what, who, and how (these are also the main section headings). Presents key players, critical success factors, risks, and actions to consider for a designated technology and/or business management area.
IDC TechScape
Helps IT/tech professionals with developing IT strategic plans and evaluating emerging technologies in terms of their risk to the business. Shows the adoption curve and risk levels over time for a specific emerging technology. Sorts technologies into three "adoption model" categories (transformational, incremental, opportunistic) to help tech leaders determine the potential impact for their organization.
IDC Links
IDC Link
Provides timely context and insight around important market trends and events in a short opinion piece. IDC Links provide IDC's point of view on:
- Financial announcements
- Product announcements
- Mergers and acquisitions or divestitures
- Events
- Response to news
Insights-only Research
Best Practices
Correlates the use of specific practices and superior performance as indicated by an analysis of the benchmarking database. Highlights any significant differences between industries. Conclusions provide a set of process priorities for improving a business case and advice on how to overcome change management issues.
Business Strategy
Helps buyers to assess their business strategies and/or associated business processes, especially as they relate to the use of technology.
Methods and Practices
Provides a step-by-step description of a method or methods that can be applied. As appropriate, the report may compare the benefits and drawbacks of several methods.
Perspective
Presents an article written by an Insights analyst on a topic of special interest to a target audience. This information has generally already appeared in an industry publication and is repackaged for display on the Insights Web site.
Vendor Assessment
Helps buyers select the right IT supplier. The report helps buyers understand the various providers of a technology by providing analysis on market landscape, vendor profiles, vendor market share, and vendor assessments.
Pivot Tables
Pivot Table
Presents an interactive spreadsheet tool for analyzing trends and activities in a specific market segment. These tables are available only through an annual subscription service.
Predictions
Top 10 Predictions
Provides bold, well-conceived market predictions grounded in solid methodologies, primary research, and analyst experience. Lays out a clear road map to understanding major market opportunities and trends.
Presentations
IDC Presentation
Provides the latest, select CIS forecast data, primary research survey findings, and critical IDC analyst opinion in a succinct, easy-to-digest PowerPoint format.
IDC Survey
Presents a hypothesis about what is happening in the market backed by the results of a demand-side or supply-side survey. The focus is on interpreting and analyzing the survey results and providing a strong point of view along with actionable advice.
IDC Survey Spotlight
Answers a timely question and provides a strong opinion backed by IDC survey data. This is a quick nugget of information that is presented in two concise PowerPoint slides.
Insights Presentation
Provides an easy-to-use format to post on the Web presentations that were previously delivered at public forums (such as conferences and events) or for internal client meetings and client presentations. It may not come as part of a consulting/custom engagement.
Market Analysis Perspective
Delivers a concise current state view of a market and insight into the impact of future trends. Business executives, product managers, and MI/AR professionals can use this information when looking to understand buyers' perspectives and market impacts.
Press Releases
Press Release
Announces significant corporate news, such as key hirings or promotions, performance milestones, event highlights, or speaking engagements.
Product Information
Fact Sheet
Describes a research product. Usually details the major areas of coverage and deliverables, and outlines key questions and competitive market conditions that the research will address. Includes links to all published research for a research product.
Studies
Competitive Analysis
Provides a detailed accounting and review of a vendor's programs, processes, products, service, satisfaction, and/or strategy in a target market. This knowledge helps clients reduce their risk of losing market share or enhance their position over the competition.
Customer Needs and Strategies
Focuses on the important decisions that business and IT professionals make every day.
Industry Developments and Models
Provides a detailed assessment of a specific target market's expansion pattern. This analysis helps clients develop and deploy the right mix of value-add products, programs, or services to support their sales and/or partnering efforts.
Market Analysis
Provides an in-depth examination of the dynamics and future of a single market or a group of related markets. The Market Analysis is where we will typically present our forecasts and assumptions, using a key forecast assumptions table.
Market Forecast
Provides the future of a single market or a group of related markets. It presents a new or updated market forecast, including key drivers and assumptions used in the forecast.
Market Share
Provides data on market size, regional allocations, and platform splits as well as a summary of vendor shares for the most recently completed period (year, quarter).
Special Study
Provides a onetime study produced by a research group that is not published as a deliverable under a subscription service.
Survey
Provides a study and interpretation of the results of a demand- or supply-side survey.
Taxonomy
Highlights and emphasizes how IDC tracks the market while also making it easier for customers to find and identify IDC Taxonomy documents.
Technology Assessment
Provides an analysis of the intricacies of an emerging or established technology or the technologies contained within a specific product.
Vendor Needs and Strategies
Provides an in-depth analysis of a company, a small group of companies, a division of a company focused on a particular market, or a best practice that the company exemplifies.
The IDC study provides a visual representation of the process of technology adoption, dividing technologies into three major categories based on their impact on the organization and assessing technology relative adoption levels within their ...
This IDC study defines and provides a framework for analyzing the worldwide creation, capture, and replication of data.
"The COVID-19 pandemic disrupted a lot of things in 2020 and even permanently changed the way business is being ...
This IDC study provides an analysis of the U.S. traditional multichannel pay TV services market shares for 2020.
"The total market size of U.S. multichannel pay TV across cable, satellite, and telco TV services for residential and ...
This IDC Perspective describes the drivers behind ERP modernizations and the factors that need to be considered when evaluating an ERP modernization project's business case. It also presents five ERP modernization scenario archetypes, identified ...
The risk of growing digital gaps can have a serious impact on the speed of recovery in different parts of the world and society experience, according to the World Economic Forum's (WEF) recent 2021 Global Risk Perception Survey. Another ...
This IDC TechScape examines the technologies that are essential for safely reopening and managing government office spaces during the COVID-19 pandemic, recognizing that many have the potential to evolve in the years to come. It provides ...
This IDC Market Note discusses 4Q20 and FY20 results and updates from the three U.S. cable companies that offer wireless services, along with DISH Network, which owns the Boost Mobile MVNO service. It summarizes IDC's opinion on market changes ...
This IDC Market Note examines AT&T's quarterly results discussed in the company's 4Q20 earnings announcement on January 27, 2021. In this document, IDC analyzes AT&T's operating metrics and overall strategy in the context of the ...
This IDC Survey presents results from the customer experience (CX) section of IDC's European Software Survey, completed in November 2020 (n = 763). It focuses on cutting-edge CX technologies and the degree to which enterprises are using ...
This report looks at the Australia and New Zealand (ANZ) results of IDC's 2020 Asia/Pacific Future of Work Employee Survey, focusing on technology and how it relates to the changing workspace and workforce.
This study also examines ...
This IDC Market Perspective explores the Internet of Things (IoT) market in New Zealand from the connectivity providers' perspective. The report provides a competitive landscape for IoT connectivity providers and serves as a guiding document ...
The Malaysia government, via its Economic Planning Unit (EPU), recently launched its digital economy blueprint. MyDIGITAL is a comprehensive 104-page document that lays the road map to achieve the country's grand vision to become a regional ...
This IDC Market Note discusses Verizon's 4Q20 and full-year 2020 results.
"Verizon emerged from a challenging 2020, in good shape, with a solid financial performance, and is poised to benefit from an economic rebound in the latter ...
This IDC Market Perspective provides insights into five key trends impacting the carrier networks infrastructure market in 2021 and beyond.
"Carrier networks are in a state of transition. The consumer and business demand on these networks ...
This IDC Survey is an update to previously published COVID-19 Impact: 2020 Canadian Consumer Behaviours and Services (IDC #CA46166220, July 2020). It presents the ...
This IDC Market Glance provides a snapshot of the current data-driven policing landscape globally, including the definitions of the major segments of the market, the structure of the market, and the vendors within each segment.
This IDC Presentation provides a historic and forecast view on fixed data services for consumer and enterprise Australia and New Zealand (ANZ) markets. These markets cover internet access, Ethernet, IP VPN, IP television (IPTV), very-high–broadband ...
Chorus reported December HY21 operating revenues of NZ$473m, down 2.1% from NZ$483m in HY20. A key driver was migration of customers from legacy copper services to alternative networks, particularly in non-Chorus UFB areas. Continued headwinds ...
This IDC Survey presents results from the German segment of IDC's European Internet of Things (IoT) Decision-Maker Survey. This survey assesses current and planned deployments of IoT projects, including benefits and challenges, impact of ...
This IDC Market Presentation examines the latest IDC Quarterly Smart Home Device Tracker for the Western Europe smart home market. In this tracker, IDC follows more than 55 smart home makes in 16 countries, providing detailed shipment volumes, ...
This IDC Perspective focuses on Italian utility Italgas' innovative usage of augmented reality (AR) in field service. Setting out on the innovation path it knew from its recent past, Italgas successfully implemented AR in its field operations. ...
This IDC Perspective identifies 10 major trends that we believe will impact life science companies in 2021.
"The industry has responded rapidly to the COVID-19 pandemic by driving an exponential growth in digitally disruptive technologies ...
The news that Lectra is acquiring its long-time competitor comes at a time when the industries it serves — namely those that involve sewn products, including apparel, furniture, and automotive seating — are struggling due to shutdowns, economic ...
This IDC Market Note looks at the latest edition to Konica Minolta's expanding industrial and production printer portfolio and how the new product will enable the vendor and its partners to profit from growing demand for short-run corrugated ...
This IDC Market Perspective provides IDC Health Insights' review of key IT deals, news, and digital initiatives in European life sciences and pharma in Q4 2020. In the unfolding COVID-19 scenario, it is critical for European life sciences ...
This IDC Market Note includes industrial and production print news that occurred in January 2021.
This IDC Market Perspective updates the definition of esports and focuses on revenue generated by businesses in the esports market. More specifically, it divides esports into two core segments, two adjacent segments, sizes the respective ...
This IDC Taxonomy provides a comprehensive overview of the definitions used for measuring telecom services markets across the globe. The top-level methodology used to research these markets is also outlined in the study. The taxonomy summaries ...
This IDC Market Presentation provides an overview of the European grocery subvertical in 2021 and examines how grocery retailers in Europe are transforming their operations to respond to the opportunities emerging from the post-pandemic ...
This IDC Survey Spotlight highlights key results from IDC's 2020 Smart Home Survey with a focus on examining differences in characteristics between consumers that use a smart assistant and those that don't. The survey includes ...
This IDC Market Forecast discusses the European fixed business voice services market for 2019 to 2024. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such ...
This IDC Tech Buyer Presentation examines customer engagement and loyalty strategies for touchless retail. The new normal requires continued investment in touchless omni-channel retail business to engage customers and drive customer lifetime ...
This IDC study analyzes the Internet of Things (IoT) spending and forecasts growth from 2020 to 2024 in the IoT market from the perspective of the four technology groups — hardware (HW), connectivity, software (SW), and services; and 11 ...
This IDC study analyzes the U.S. mobile consumer and business services market outlook for the 2021–2025 period.
"2020 was an unusual year, to say the least, with the COVID-19 pandemic slowing growth in subscribers in 1H20, but the ...
This IDC Survey details results from IDC's 2020 U.S. Smart Home Survey, which was fielded in July. The survey asked respondents questions regarding consumer adoption of and attitudes toward a variety of ...
This IDC Web Conference discusses over-the-top (OTT) video in 2021. The transition from legacy pay TV to OTT video accelerated in 2020 amid the impacts of the COVID-19 pandemic. In 2021, OTT's dominance will continue with the ongoing transformation ...
This IDC Web Conference focuses on whether Microsoft's Xbox Series X/S or Sony's PS5 console fared better in 4Q20, and why, especially in light of complicating factors such as the COVID-19 pandemic and the strong demand for Nintendo Switch ...
This IDC Web Conference looks at the accelerating consumer digital transformation caused by COVID-19. The past year has seen more change than ever in consumer behavior, with the COVID-19 pandemic accelerating changes that were already happening ...
This IDC Web Conference examines the smart home market. The smart home has finally achieved mainstream status in the United States — and has done so in a year marred by a pandemic that has radically altered the way we live, work, rest, and ...
This IDC Survey Spotlight discusses the last-mile strategies that help shave costs and delight the consumer.
Historic surges in ecommerce demand are putting pressure on logistics operations to focus on the last mile, which is the most ...
On February 3, Lenovo announced results from its FY 3Q21. Quarterly revenue was $17.5 billion, with year-over-year (YoY) growth of 22%. Pretax income (PTI) was $591 million, up 52% compared with the same quarter last year. Lenovo's PC and ...
This IDC Market Perspective investigates the status of next-generation satellite connectivity and how it will open new connectivity use cases for not only remote locations but also in suburbs, cities, and towns.
"The operational edge, ...
This IDC PlanScape identifies the main drivers (why), foundational elements (what), key actors (who), and business outcomes (how) involved in enhancing customer experience that helps retail organizations better respond in real time to unpredictable ...
This IDC Survey Spotlight looks at, by specific major countries, what technology customers are investing in for MEC compute and storage infrastructure, and whether that may tie into expected latency requirements for their MEC solutions. ...
This IDC Survey Spotlight presents the top enterprise IT and network challenges over the next three years. It contains data from IDC's 2020 Enterprise Communications Survey of 800 United States–based business and IT executives and ...
This IDC TechScape examines technologies that are essential for safely reopening and managing office spaces during the COVID-19 pandemic and have the potential to evolve in the coming years. It provides a visual representation of the process ...
Not limited to just hardware, the Samsung For Business team has successfully integrated features and applications for companies to use in industrial environments, with several customer use cases in Singapore across sectors such as transportation ...
On January 27, Apple announced its fiscal 1Q21 results with revenue hitting $111.4 billion, an increase of 21% in year-over-year (YoY) growth. It is a strong start to the company's new fiscal year, and it benefitted from strong growth across ...
At this year's NRF Big Show, Walmart, Home Depot, Macy's, Lowe's, Sally Beauty, and others discussed COVID-19's impact on omni-channel and how the shift to ecommerce and the burgeoning expectations among consumers for greater omni-channel ...
This IDC Market Note examines potential untapped opportunities that mobile operators may be able to leverage to build and grow their connected vehicle business. This includes promoting the capabilities of a nationwide retail footprint, doubling ...
Although initial 5G deployments are focusing primarily on the C-band and the 2.6GHz band in Asia/Pacific, with some mmWave deployments in the United States, Russia, and Japan, the promise of 5G really lies with enterprise/industrial applications ...
This IDC Market Perspective examines the November 2020 launch of Salesforce.com's Revenue Cloud in the context of the company's longer-term portfolio strategy and the CRM market more generally. It includes concrete guidance on how software ...
This IDC study provides a five-year forecast for the U.S. smart home monitoring and security device market for the 2021–2025 period.
"In the smart home monitoring and security market, the managed services segment is a long play incurring ...
This IDC study provides a comprehensive overview of and definitions for gaming desktop, notebook and monitors. The definitions provided in this document represent the scope of IDC's Gaming Tracker hardware research.
This taxonomy outlines ...
This IDC Presentation discusses the Asia/Pacific (excluding Japan) (APEJ) regionalization of the 2021 Worldwide Future of Connectedness Predictions. Each prediction is presented based on timeline projection, cost/complexity assessment, and ...
This IDC Web Conference looks at year-over-year changes, their staying power, and what to expect for 2021. It also reviews consumer spend and behavior in 4Q20 and the year-end holiday season. 2020 saw big changes in consumer behavior, with ...
This IDC study looks at how companies can deploy wearables that monitor social distancing and contact tracing, as well as wearables that monitor wearer health for potential signs of illness. This includes looking at how these devices work, ...
This IDC study provides a five-year forecast for the worldwide smart home device market.
"The worldwide market for smart home devices and services remains resilient despite the COVID-19 pandemic," says Adam Wright, senior research ...
This IDC Market Presentation highlights the challenges European manufacturers continue to face in 2021 in light of the COVID-19 crisis, as well as how digital transformation is seen as a way of strengthening resilience in a fast-changing ...
According to IDC’s 2020 Supply Chain Survey, almost 75% of Asia/Pacific (excluding Japan) (APEJ) manufacturers see the lack of supply chain visibility and resiliency as the top gaps that will likely be problematic for supply ...
This IDC Tech Buyer Presentation provides details from the Retail Digital Transformation (DX) Infrastructure 2021 Investment Guide. The guide provides benchmark IT budget data and insights as to where retailers have been prioritizing IT ...
This IDC FutureScape presents IDC Financial Insights’ view of the top 10 predictions for payment strategies as they apply to the Asia/Pacific (excluding Japan) (APEJ) region as banks, merchants, and payment processors invest in the technology ...
This IDC FutureScape for Future of Operations (FoO) shows the implications for the Asia/Pacific (excluding Japan) (APEJ) region. The report shows the relative implication on each of the 10 predictions within IDC FutureScape: ...
This IDC Market Note highlights some of the focus areas and themes that will be important to the maturation of the IoT ecosystem in 2021. As organizations prepare their IoT strategies for 2021, their worldview is considerably different than ...
This IDC Market Note captures five key automotive and transportation announcements and updates taken from CES 2021, as well as from events held during the fourth calendar quarter of 2020. Although the event remained strong in terms of announcements, ...
This IDC Perspective looks at key developments and news in the European hospital industry in 3Q20.
"The third quarter of 2020 saw increased investments in IT capabilities and digital solutions that can support hospital workforce and ...
The focus of innovation in the areas of customer experience, autonomous operations, and faster decision making is increasingly dependent upon the ability to gather, cache, and process data at the edges of the enterprise. Technologies like ...
This IDC study provides a comprehensive overview of the components, use cases, and companies involved in the digital automotive and transportation strategies market as covered by IDC. The taxonomy also introduces a segment and subsegment ...
Last week, Singapore's government announced that it has invested an additional S$40 million in developing 5G applications for enterprises' digital transformation (DX), becoming the latest in a series of governments to move in this direction. ...
This IDC Market Perspective considers some of the key technology trends that occurred in retail in Europe during 2020 — the strong expansion of ecommerce, the rising importance of logistics, and the rise of contactless in brick-and-mortar ...
This study analyzes the network equipment spending (capex) and total capital expenditures (CAPEX) in the region in both fixed-line and mobile networks.
"The rapid rise of LTE handset penetration, combined with FTTP buildouts in developed ...
This IDC Market Glance provides an overview, definitions, and sample participants in the digital automotive and transportation strategies ecosystem. This presentation is an update of the prior published version from 1Q20.
This IDC Perspective discusses IDC's European Healthcare Executive Digital Forum, held on November 27, 2020, as a virtual event. It summarizes key takeaways from keynotes and breakout sessions during the event.
"Priming the future ...
This IDC Perspective discusses the power of AI/ML-powered marketing solutions for transforming customer experiences and supporting superior business outcomes. This document spotlights how Adobe Sensei incorporates into Adobe Experience Cloud, ...
This IDC Market Presentation presents findings from IDC Canada's most recent consumer surveys at the end of 2020, focusing on the augmented reality (AR) and virtual reality (VR) market in Canada. The showcased data presents the overall size ...
This IDC Market Perspective examines the top 5 trends to expect in the U.S. mobile market for 2021 and beyond. 2020 was a year like no other, bringing unexpected changes and shifts in the U.S. mobile market. The coming year and beyond will ...
This IDC Perspective predicts that the next 10 years will determine how demand for wellbeing products and services will change, and the degree to which individuals and organizations will be free and empowered to choose when, where, and how ...
This IDC Survey Spotlight shares the top artificial intelligence (AI) use cases currently being used by both small and medium-sized businesses (SMBs). It also highlights the planned AI use cases going into 2021, with insights by country, ...
This IDC study presents the worldwide wearable computing device forecast for the 2021–2025 period.
"Wearables are poised for strong growth in the years ahead," says Ramon T. Llamas, research director for IDC's Wearables team. "2020 ...
This IDC study extracts the market that drives workstyle transformation from the entire ICT market to explore and analyze the market size and trends. It estimates the market size and summarizes the market trends with reference to the questionnaires ...
This IDC Web Conference presents a discussion by IDC's Mutaz Shegewi on the key predictions that will impact CIOs and IT professionals in the worldwide healthcare industry over the next one to five years. Senior IT leaders and line-of-business ...
This IDC Survey Spotlight analyzes the maturity of retailers' customer journey models to improve real-time contextual customer experience (CX) personalization. It explores how retailers' customer journey models have changed since 2017 onward ...
This IDC study provides the worldwide augmented and virtual reality hardware forecast for the 2021–-2025 period.
"The worldwide AR and VR market is poised for a return to growth," says Ramon T. Llamas, research director, IDC's Augmented ...
This IDC Market Forecast analyzes the development of the business fixed data services market in Europe with an outlook to 2024. This market includes internet access, private IP, Ethernet, very-high bandwidth, cloud connectivity, and legacy ...
This IDC study presents the U.S. wearable computing device forecast for the 2021–2025 period.
"Vendors will target a broader swath of users with multiple devices available with different feature sets and prices," says Ramon T. Llamas, ...
This IDC Market Note summarizes key messages from KPN's annual Industry Analyst Day for its Business division on October 8 and corporate strategy update on November 24. It also provides IDC's perspective on both events.
The news that NCR is adding to its ecommerce capabilities with the purchase of Freshop comes during a time when most businesses, from retailers to grocers to restaurants, remain hyperfocused on ecommerce strategies to counteract restrictions ...
This IDC Market Presentation analyzes a selection of data from IDC's Global Retail Innovation Survey, 2020. The analysis focuses on key worldwide findings from the viewpoint of the main retail subsegments (food and grocery, ecommerce ...
This IDC Survey Spotlight, based on the IDC European Tech and Industry Pulse Survey, 2019–2020, analyzes respondents that are adopting or planning to adopt one technology that also adopt or plan to adopt another technology. It shows ...
This IDC Survey presents key findings on some key sentiment by U.S. bank and credit union customers when it comes to their experiences, concerns, and engagement with their bank during their financial journey. The data is from IDC Financial ...
This IDC Market Presentation reviews the current state of distributor and aggregator marketplace platforms describing how capabilities have grown. This capability growth has increased the importance of these platforms to channel partners, ...
This IDC Survey provides an overview of the results from a 2020 U.S. survey of enterprises involving their use of managed (outsourced) services for customer care business process outsourcing. The survey involved over 200 U.S. respondents ...
For companies planning on digital patient engagement initiatives, it is important to closely examine the whole spectrum of use cases to spot the opportunities and the key benefits therein. This IDC PlanScape offers a comprehensive framework ...
This IDC Survey Spotlight provides an overview of the gaming behavior of users in Asia/Pacific (Excluding Japan) (APEJ) and a comparison between different countries in the region based on IDC's 2020 APEJ Consumer ...
This IDC Survey Spotlight examines the keyboard and pen adoption in the Asia/Pacific (excluding Japan) (APEJ) consumer tablet market. The result is based on IDC's 2020 Consumer Devices Survey, carried out in July to September 2020 ...