IDC Research Types
Lists the analyst members of a topical team. Outlines general areas of coverage and any specialties.
Provides brief overview coverage of what is happening in a market.
IDC MaturityScape Benchmark
- Financial announcements
- Product announcements
- Mergers and acquisitions or divestitures
- Response to news
Methods and Practices
Top 10 Predictions
IDC Survey Spotlight
Market Analysis Perspective
Customer Needs and Strategies
Focuses on the important decisions that business and IT professionals make every day.
Industry Developments and Models
Provides a study and interpretation of the results of a demand- or supply-side survey.
Vendor Needs and Strategies
This IDC Perspective summarizes key takeaways from Salesforce's Dreamforce 2019 for technology buyers, including discussion around new product releases and future product road maps.
"Salesforce has invested heavily in some key acquisitions ...
This IDC Web Conference presents a discussion by IDC's Alan Webber on the impact that new technologies, like artificial intelligence and analytics, and growing volumes of customer data will have on the customer experience, and ultimately ...
This IDC study explores the impact that technology will have on customer experience.
According to Alan Webber, program vice president for Customer Experience at IDC, "The customer experience space is in a period of significant shift ...
John Donahoe has led ServiceNow for nearly three years as CEO and is leaving by the end of the year to become . He has been a member of Nike's board since 2014. Donahoe has made a significant impact on ServiceNow, growing the market capitalization ...
This IDC Perspective summarizes key takeaways from Oracle OpenWorld 2019 for technology buyers, including discussion around new product releases, future product road maps, and Oracle's overall strategy.
"Oracle OpenWorld 2019 delivered ...
On August 22, 2019, Salesforce announced FY 2Q20 earnings. Earnings this quarter were strong, with total revenue of $4 billion for the quarter, a 22% year-over-year increase from FY 2Q19. Salesforce increased the third-quarter revenue guidance ...
On March 4, 2019, Salesforce announced its FY 4Q19 and end-of-year earnings. Earnings were solid, with total revenue of $3.60 billion for the quarter, a 26% year-over-year increase from FY 4Q18. Salesforce's 2019 fiscal year revenue was ...
This IDC Market Glance provides a glimpse of the current makeup of the customer experience (CX) landscape, illustrates the participating vendors, and depicts the segments and structure of the market. The customer experience market and corresponding ...
On November 27, 2018, Salesforce announced FY 3Q19 earnings. Earnings were strong, with total revenue of $3.39 billion for the quarter, a 26% increase over FY 3Q18 in constant currency (CC). On Salesforce's FY 3Q19 earnings announcement, ...
This IDC Perspective summarizes key takeaways from Oracle OpenWorld 2018 for technology buyers, including discussion around new product releases and future product road maps, contrasted with several maturing Oracle service lines.
This IDC study provides the top 10 predictions and underlying drivers that we expect to impact customer experience in 2019 and beyond.
According to Alan Webber, research director, IDC Customer Experience, "Providing a differentiated ...