Published Research Results: Digital Customer Experience
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Salesforce FY 2Q20 Earnings: Salesforce Raises FY20 Revenue Guidance from $16.75 Billion to $16.90 Billion
On August 22, 2019, Salesforce announced FY 2Q20 earnings. Earnings this quarter were strong, with total revenue of $4 billion for the quarter, a 22% year-over-year increase from FY 2Q19. Salesforce increased the third-quarter revenue guidance ...
Salesforce FY 4Q19 and End-of-Year Earnings: Increases Revenue Guidance from $26 Billion to $28 Billion by FY23
On March 4, 2019, Salesforce announced its FY 4Q19 and end-of-year earnings. Earnings were solid, with total revenue of $3.60 billion for the quarter, a 26% year-over-year increase from FY 4Q18. Salesforce's 2019 fiscal year revenue was ...
Salesforce FY 3Q19 Earnings: Earnings Beat Expectations, and Revenue Guidance Increased for FY19 and FY20
On November 27, 2018, Salesforce announced FY 3Q19 earnings. Earnings were strong, with total revenue of $3.39 billion for the quarter, a 26% increase over FY 3Q18 in constant currency (CC). On Salesforce's FY 3Q19 earnings announcement, ...
This IDC Perspective summarizes key takeaways from Oracle OpenWorld 2018 for technology buyers, including discussion around new product releases and future product road maps, contrasted with several maturing Oracle service lines.
This IDC study provides the top 10 predictions and underlying drivers that we expect to impact customer experience in 2019 and beyond.
According to Alan Webber, research director, IDC Customer Experience, "Providing a differentiated ...
On August 29, 2018, Salesforce announced fiscal year 2Q19 earnings. As a whole, earnings were very strong with total revenue of $3.28 billion for the quarter, a 27% increase over 2Q18 in constant currency. Salesforce has managed to double ...
This IDC Perspective is one of a series of documents that looks at the impact of innovation accelerator technologies like AI on the customer experience.
"Artificial Intelligence is a key technology in improving the engagement with ...